Delivery Policy

This policy explains how we deliver orders. It forms part of our Terms of Sale.

When orders can be placed

We do not supply any garment until its garment certification is complete and its certificate has been issued. Garments shown as “Available upon certification” cannot be ordered yet. You can register interest or make a trade enquiry and we will contact you when they become available.

Where we deliver

We deliver to addresses in the United Kingdom. For deliveries outside the UK, please contact us before ordering so we can confirm availability, cost and any import requirements.

Delivery charges and timescales

Delivery options, charges and estimated delivery times for website orders are shown at checkout before you pay. Trade, volume and framework orders are delivered as set out in your quotation or order confirmation.

Delivery dates are estimates. We will tell you as soon as possible if we expect a delay.

Workforce roll-outs

For larger orders we can agree delivery to more than one site, or a delivery schedule for a phased roll-out. Please discuss this with us when you request a quotation.

Receiving your delivery

• Someone may need to be available to receive or sign for your delivery. If no one is available, the carrier will usually leave a card or notification with instructions for redelivery or collection.
• Please check your delivery when it arrives and keep all labels and packaging until you are sure of the fit.
• Business customers must report shortfalls, transit damage or incorrect goods in writing within seven working days of delivery.
• Consumers should tell us as soon as possible. This does not affect your legal rights.

Risk and ownership

Goods are your responsibility from the time they are delivered to the address you gave us. For business customers, ownership passes when we have been paid in full, as set out in Part B of our Terms of Sale.

Failed or refused deliveries

If a delivery cannot be completed because the address was incorrect, or because the goods were refused or not collected, we may charge you for redelivery and storage. If a consumer order is returned to us undelivered, we will contact you to arrange redelivery or a refund.

Questions about delivery

Email sales@shenryworkwear.com or call +44 7398 766874 with your order number.